Privacy Policy

Last updated July 15, 2024.

Ownwell Technologies Inc. (“Ownwell,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services, including our website, mobile applications, and other products and services (collectively, the “Service”). By accessing or using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register for an account, use our Service, or communicate with us. This information may include:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Account Information: Username, password, and account settings.

  • Usage Information: Information about how you use the Service, including your interactions with our website and mobile applications.

  • Financial Information: Payment details, including credit card information, if you make purchases through the Service.

  • Client Information: Information about your clients that you provide to us in connection with the Service, including their names, email addresses, mortgage and property details.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide and Improve the Service: We use your information to operate, maintain, and improve the Service, including to process transactions, manage accounts, and provide customer support.

  • To Communicate with You: We use your contact information to send you updates, newsletters, and other communications related to the Service. You can opt out of receiving marketing communications at any time.

  • To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

  • To Protect Our Rights and Interests: We may use your information to investigate and prevent fraud, unauthorized access, and other illegal activities.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

  • Legal Requirements: If required by law, we may disclose your information to law enforcement or other government authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request that we correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication or by contacting us directly.

To exercise your rights, please contact us using the contact information provided below.

7. International Data Transfers

As a Canadian company, we store and process your information in Canada. However, some of our service providers may be located outside of Canada, and your information may be transferred to and processed in other countries. We ensure that any such transfers comply with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

8. Children’s Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete such information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after the changes constitute your acceptance of the new Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or need assistance, please contact us at:

Ownwell Technologies Inc.
Email: support@ownwell.ca